At Anvaya Studio, we carefully inspect and pack every saree before dispatch. We want you to have a smooth and satisfying shopping experience. Please read our Cancellation & Refund Policy before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
To request a cancellation, please contact us as soon as possible with your order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or exchange process.
2. Cancellation by Anvaya Studio
We reserve the right to cancel an order in circumstances including:
Product becoming unavailable
Incorrect product pricing or information
Payment or transaction issues
Incorrect or incomplete customer information
Suspected fraudulent activity
Delivery restrictions
Unforeseen circumstances affecting order fulfilment
If we cancel an order after receiving payment, the eligible amount will be refunded through the original payment method or another appropriate method.
3. Return Eligibility
A product may be eligible for return or exchange if it is received:
Damaged
Defective
Incorrect
Significantly different from the product ordered
The product must generally be unused, unworn, unwashed, and in its original condition, with tags and packaging intact where applicable.
Certain products may be non-returnable due to hygiene, customization, or product-specific considerations.
4. Saree Colour & Design Variations
Slight differences in colour, texture, weave, print, embroidery, or finish may occur due to photography, lighting, screen settings, and the handcrafted nature of some sarees.
Such minor variations may not qualify as a defect or reason for refund.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
For faster resolution, please provide:
Order number
Photographs of the product
Photographs of the packaging
A short video, if requested
Description of the issue
Our team will review the request and determine whether a replacement, exchange, or refund is applicable.
6. Refund Process
Once a return is approved and the product has been received and inspected, the eligible refund will be processed.
Refunds for prepaid orders will generally be made to the original payment method, subject to the payment provider’s processing timelines.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
7. Shipping Charges
Original shipping charges may not be refundable unless the return is due to an error attributable to Anvaya Studio, such as sending an incorrect or defective product.
Return shipping charges, where applicable, may depend on the reason for the return and the terms communicated at the time of approval.
8. Non-Returnable Situations
A return or refund may not be accepted where:
The product has been worn, washed, altered, or damaged after delivery.
The product has been used or mishandled.
Original tags or packaging have been removed where required.
The return request is made after the applicable return period.
The issue is due to normal colour variation or minor handcrafted characteristics.
The product has been customized or specially made for the customer, unless it is defective or incorrectly supplied.
9. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated after cancellation confirmation.
The amount and processing time may depend on the payment method and applicable charges.
10. Failed or Undelivered Orders
If an order is returned to Anvaya Studio because of an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, any refund or re-shipping will be handled after reviewing the circumstances.
Additional delivery charges may apply for re-shipping.
11. Exchange
Where exchanges are offered, the replacement product will be subject to availability.
If the requested replacement is unavailable, Anvaya Studio may offer an alternative resolution, such as a refund or store credit, depending on the circumstances.
12. How to Request a Cancellation, Return or Refund
Please contact us with:
Order Number: Customer Name: Registered Phone/Email: Reason for Request: Photos/Videos, if applicable:
Contact Details
Anvaya Studio Email: sneelima.singh@gmail.com Phone:+91 7011548199
